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At Organic Living Well, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Please review our policy below:
1. Digital Products (E-books, Guides)
- All sales are final – Due to the nature of digital content, we cannot offer refunds once files are downloaded.
- Technical Issues? If you have trouble accessing your purchase, contact us at [email protected] within 7 days for assistance.
2. Physical Products (Books, Natural Products)
Returns Accepted Within 30 Days If:
✅ Product is defective/damaged upon arrival
✅ Wrong item was shipped
✅ Unopened products in original packaging
Not Eligible for Return:
❌ Opened or used products (for hygiene reasons)
❌ Products purchased more than 30 days ago
❌ Products damaged due to customer misuse
3. Return Process
- Email Us First: Contact [email protected] with:
- Your order number
- Photos of damaged/defective items
- Reason for return
- Wait for Approval: We’ll respond within 2 business days with return instructions
- Ship Items Back:
- Buyer pays return shipping unless error was ours
- Use trackable shipping (we’re not responsible for lost returns)
- Refund Processing:
- Approved returns: Refund issued within 5 business days after we receive items
- Original shipping costs are non-refundable
4. Refund Methods
- Credit/debit cards: Refunded to original payment method
- PayPal: Refunded to your PayPal account
- Allow 5-10 business days for refunds to appear in your account
5. Exchanges
We currently only offer refunds. To get a replacement item, please place a new order.
6. Special Cases
- Lost/Damaged in Transit: Contact us immediately with photos of damaged packaging/items
- Undelivered Packages: Work with your local post office first, then contact us if unresolved
7. Contact Us
For return requests or questions:
📧 Email: [email protected]
⏳ Response Time: Within 48 hours (weekdays)